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Business Administration Apprenticeship 
Telford & Wrekin Council - Post & Print Team
This is a temporary 12 month placement within Telford & Wrekin Council for a Business Administration Apprentice. There is a commitment to helping the right person to achieve NVQ level 2 Business Administration as a minimum during the placement. Key Factors: Use common ‘office’ applications such as word processing, database and spreadsheet programmes. Produce documents and letters, set up systems, input data and extract appropriate information. 3. To learn the operation of specialist applications and equipment with the Post and Print environments, including franking machines and printing solutions. 4. Provide clerical and administrative support as required by the Service, which may include supporting projects as well as supplying administrative support in other service areas requiring assistance. 5. Provide support to members of the team by way of gathering, co-ordinating, collating, photocopying and distributing information as required. 6. Communicate by telephone, e-mail and in person with a range of customers, internal and external, responding to queries as appropriate. 7. Using and maintaining general filing systems, both manual and computerised, to include setting up new files and retrieval as required. 8. To support the Team in any aspect of handling financial information as directed, which includes collating quotations for work and using computerised systems to record cash/cheques handled by the Team. 9. Be responsible for collecting, opening and distributing incoming post each morning, and ensuring that all outgoing mail is delivered and sorted in time for daily collection. 10. Be responsible for supporting the Print Services Team in all aspects of their daily duties, including scanning, printing, collating and finishing a wide variety of printed documents. 11. Contribute to providing an efficient, courteous, high quality service and supporting staff and colleagues to achieve this. No previous experience is essential, however any previous work experience, interests or activities that involve dealing with customers/people, studying, or practical skills relevant to the job description would be desirable.

Telford | £3.50 per hour | Temporary
Date posted 21/08/2017. Closing date 31/08/2017.


Customer Service Apprenticeship 
Telford & Wrekin Council - Customer Services
To provide a frontline customer service primarily face to face meeting and greeting of customer at Southwater One and other varying access channels. Responsible for the administration of the Free School Meals system, the award of Disabled Parking Badges, Concessionary Travel awards Represent the authority either via face to face or over the telephone covering areas managing our customer’s experience embracing and delivering the channel shift agenda at Soutwater One .  Respond to a diverse range of enquiries and routine requests for services, resolving the customer request at first point of contact, wherever possible.  Use knowledge and skills to signpost customers and visitors to the appropriate person, place or service.  Be aware of, contribute and maintain the KPI’s for the team ensuring performance is within targets set.  Ensure quality standards are met at all times.  Be aware of and adhere to any legislation in relation to our service areas, particularly confidentiality.  Use common ‘office’ applications such as word processing, database and spreadsheet programmes. Produce documents and letters, set up systems, input data and extract appropriate information.  Ensure training in processes and procedures is up to date, requesting further training to reduce gaps where necessary taking responsibility for personal development.  Undertake any administrative duties that are relevant to Customer Service and Concessionary travel awards all of there functions.  Work a flexible working pattern that meets the requirements of the customer and the authority.  Cover any of the Corporate Contact Centre and Concessionary travel responsibility areas e.g. Southwater One , reception areas ,emails, social media as and when required.  Take payments following relevant procedures and processes, updating appropriate systems and completing any administration work associated with this function.  The post holder will be required to work, within their contracted hours, between 8am and 8pm Monday to Sunday.  The post holder will be required to participate in the Council’s response to the activation of the Emergency Plan, under the Civil Contingencies Act.

Telford | £3.40 per hour | Temporary
Date posted 16/08/2017. Closing date 31/08/2017.


Business Administration Apprenticeship 
Telford & Wrekin Council - Financial Case Management
The apprentice placement is for a 16 plus year old who will, through appropriate training and development, provide administrative support primarily to the Financial Case Management Team, and other Neighbourhood & Customer Service Teams. A training programme will give a broad understanding and knowledge about the services provided by the team and will enable the individual to gain a range of administrative skills. The post holder reports to the Senior Financial Case Management Officer. The post holder will meet with their line manager regularly to discuss pieces of work; they will attend regular team meetings and will receive regular support. This role supports Officers working across Financial Case Management and is a key role in ensuring the effective delivery of these service which contributes to the income of the Council overall. Major Tasks  Study for a Business Administration NVQ Level 2 qualification.  Carry out a range of administrative duties including photocopying & scanning, collecting & distributing the post, producing documents both on word & excel, , taking phone messages and answering straigforward enquiries and receiving visitors.  Communicate face to face, by telephone and by email with a range of people, responding to queries and taking actions where appropriate.  Use common office applications such as email and document, database and spreadsheet programmes. Set up systems, input data and extract appropriate information.  Use and maintain filing systems, both manually and computerised, to include setting up new files and retrieval as required.  Collect and distribute incoming post and ensure that outgoing mail is delivered to the post room in time for daily collection. Support Debt recovery, by producing spreadsheets and helping to monitor debt levels.

Telford | £3.40 per hour | Temporary
Date posted 16/08/2017. Closing date 31/08/2017.


Business Administration Apprenticeship 
Telford & Wrekin Council - Revenues & Benefits
This Apprenticeship for 16+ year olds will, through appropriate training and development, be part of our Benefits Team, responsible for the administration of the Free School Meals system, the award of Disabled Parking Badges, Concessionary Travel awards and providing administrative support to the team. A training programme will give a broad understanding and knowledge about the services provided by the Revenues and Benefits Teams and will enable the apprentice to gain a range of administrative and customer-orientated skills in a busy office environment. The duties of the post are varied and will alter as the apprentice develops in the work environment to reflect the gains in their experience and knowledge. Key Factors 1. To attend college as and when required to study for a Business Administration NVQ Level 2 qualification. 2. Use common ‘office’ applications such as word processing, database and spreadsheet programmes. Produce documents and letters, set up systems, input data and extract appropriate information. 3. To fulfil a range of administrative support functions to the Housing and Council Tax Benefit Teams. 4. Provide support to members of the team by way of gathering, co-ordinating, collating, photocopying and distributing information as required. 5. Communicate by telephone, e-mail and in person with a range of customers, both internal and external, responding to queries as appropriate. 6. Using and maintaining general filing systems, both manual and computerised, to include setting up new files and retrieval as required. 7. Be responsible for ordering office stationery, supplies, books and publications. 8. The post holder is responsible for the day to day administration of the Blue Badge Scheme, Concessionary Travel awards and the Free School Meals Scheme. Through the Apprenticeship Scheme for 16 + year olds, you will be eligible to work towards achieving Business Administration Level 2 NVQ. GCSE Grade A – C in English and Mathematics or equivalent is desirable but not essential.

Telford | £3.40 per hour | Temporary
Date posted 16/08/2017. Closing date 31/08/2017.


Business Administration Apprenticeship 
Telford & Wrekin Council - Early Help & Support
The Business Support Officers are generic across Adults & Children’s Services to provide business continuity for all aspects of work across all services. They have a focus of work and responsibility in specific areas, and their skills set is similar to ensure that they can work across teams and provide support where it is required. Business Support Officers carry out a range of administrative duties and provide support to colleagues to ensure effective and efficient working, streamlining processes, and assisting with the move to mobile working.

Telford | £3.40 per hour | Temporary
Date posted 16/08/2017. Closing date 31/08/2017.


Dental Nurse 
Newport Dental Practice

Newport | Market rate | Permanent
Date posted 14/08/2017. Closing date 01/09/2017.


Injection Moulding Technician 
Epson
Working continental shifts The Injection Moulding department has an exciting opportunity for a Technician to join their team, reporting directly to the Senior Engineer. The main duties and responsibilities for this role include: • Preventative maintenance on machinery to ensure quality and stability of production • Responsibility for the daily maintenance of Injection Moulding machinery • Ensuring any breakdowns are dealt with and fixed in a timely manner • Re-ordering parts consumed during any machinery maintenance or repairs • Responsible for daily machine safety checks • Assistance in tool changes where necessary • Understanding and working towards business and departmental performance to ensure maximum productivity • Daily safety checks in accordance with Shift Engineer • Cover the Shift Engineers production duties as and when necessary • Contribution to the compliance with ISO and other statutory requirements, ensuring relevant processes are followed and records maintained Ideally, the successful candidate should: • Have previous experience in a similar role • Hold a qualification in HNC in mechanical / electrical engineering Benefits: • Free secure onsite parking • Pension Life assurance • Discount on Epson products • Lifestyle discount on high street stores, vouchers, reloadable cards Contact us at etlrecruitment@epson.eu

Telford | £28600.00 per year | Permanent
Date posted 19/07/2017. Closing date 31/08/2017.


Toolroom Engineer 
Epson
Days 8.30- 17.00 Monday to Thursday 8.30- 16.00 Fridays The Tool Room department has an exciting opportunity for a Tooling Engineer, reporting directly to the Senior Tooling Specialist. The main duties and responsibilities for this role include: • Carry out basic and in depth tooling repairs • Scheduled and non-scheduled tool overhauls in accordance with the department’s tooling procedures • Control and daily management of the department’s tooling register. • Control and perform pre-defined daily safety checks of all tool room machinery • Liaising with approved external tooling companies for required modifications and repairs • Control of departmental chemicals and usage in accordance with COSHH regulations • Continuous process improvements to all aspects of the injection moulding department tooling section • Control and maintain departmental environmental commitment through 5s activities Ideally, the successful candidate should: • HNC/D Qualification • Have experience in a supervisory position • Be proficient in the use of manual machines and CNC machines (desirable) • Have served a recognised Engineering apprenticeship Benefits: • Participation in Epson the global skills test • Free secure onsite parking • Pension Life assurance • Discount on Epson products • Lifestyle discount on high street stores, vouchers, reloadable cards Contact us at etlrecruitment@epson.eu

Telford | £32000.00 per year | Permanent
Date posted 19/07/2017. Closing date 31/08/2017.


Part Time Payroll Advisor 
Epson
Hours of work: • Monday to Friday 9.30am to 2.30pm • Flexibility is required from time to time The ideal candidate will be an experienced payroll person who is used to working in a fast paced business environment. You will be responsible for a two monthly payrolls over approx. 600 people. You must possess a great attention to detail, excellent planning and time management skills and be willing to commit to a long term contract. The successful candidate will have a busy and varied role which will include the coordination and management of the following: • Payroll processing through Resource link HR & Payroll would be an advantage • Monthly payroll process from start to finish • Adding new starters to the payroll and processing leavers including P45/P46s • Dealing with all SSP, SSP, SMP, Pension, Healthcare, Holiday calculations, etc • Liaising with HMRC where necessary • Producing payslips • Payroll queries • Yearend processing of all documents • Liaising half yearly with external auditors • Third party payments • Pensions and pensioners administration • Responsibly for the benefits operated on site such as health care, life assurance and voluntary benefits promotion and coordination. Previous experience within a payroll function. Please email with your CV to apply for this role. etlrecruitment@epson.eu

Telford | £17000.00 per year | Part-time
Date posted 19/07/2017. Closing date 31/08/2017.


Shared Lives Carer (TWC000001839)
My Options - Activity, Well-being & Care
Can you make a positive difference to someone’s life? Do you have good communication and listening skills and feel passionate about supporting other people to live a more independent and fulfilling life? My Options - Activity Wellbeing and Care Services is part of Telford & Wrekin Council and provides a wide range of person-centred support to vulnerable people of all ages and abilities. We currently provide a wide range of services including; Community Activity and Wellbeing, services, Residential options, Community support for those people living in their own or shared accommodation. Our services also include a very successful Shared Lives Scheme and The Skills and Enterprise hub, where people can develop their skills and confidence as part of their stepping stone to work. Shared Lives carers open their home, family and community life to an adult (anyone over 16 years) who needs care or support to help them live well. Local schemes individually match trained and approved Shared Lives carers with people who need their support. This approach is now one of the fastest growing forms of social care in the UK. In Telford and Wrekin, Shared Lives carers allow adults with learning disabilities, mental health support needs and dementia related conditions to continue to live in the community. For many of these people this allows them to lead a more independent life. The Shared Lives scheme in Telford and Wrekin is run by the My Options team. Councillor Arnold England, cabinet member for Adult Social Care, said: “We’re really proud of the work that our Shared Lives carers do in Telford and Wrekin and we’re pleased that this is being recognised nationally for the success that it is. “Shared Lives offers people the chance to remain in the community and to enjoy family life.” The foundation of the success of Shared Lives is the “Match”. This process – unique to Shared Lives – involves meeting up, perhaps for a cup of tea or a meal and getting to know each other before agreeing to move in to Shared Lives. This way, people can discover if they share common interests or hobbies, meaning they have a basis for a successful partnership. John, one of the people who lives in a Shared Lives placement in Telford and Wrekin, loves animals. The first time he met Mitch, his Shared Lives carer, he had spotted a frog in a hole in the road and John asked Mitch if he could get it out. Without question, Mitch jumped into the hole and rescued the frog. John said: “I knew then that I would be happy to live with Mitch.” He now looks after the fish in the tank they have at the house, as well as a parrot and two chickens. Values and attitudes • Non judgemental • Enthusiasm and passion for what could be achieved for and with the service user • Open and honest • Values each individual and supports them in a person centred way Skills • Communication skills – able to talk openly and easily with a range of people including professionals. • Organised within the household • Able to weigh up risks and make considered decisions • Able to adapt to situations • Able to cope with unpredictability and be flexible • Able to keep accurate records e.g. finance, incidents, medication • Able to empower people to develop and achieve their potential • Ability to empathise • Ability to maintain professional boundaries • Able to use e-mail and the internet (this is our preferred communication method) • Specific caring skills e.g. sign language, management of a condition e.g. epilepsy, diabetes • IT literate Personal characteristics • A positive approach • Patience • Willingness to go the extra mile for others • Integrity • Calmness when required • Enthusiasm and energy • Willingness to learn new things • Self awareness of strengths and weaknesses • Sense of responsibility for the wellbeing of others • Confidence Knowledge • Awareness of needs of service users even if no in depth knowledge of conditions • An understanding of the role of a Shared Lives carer • An understanding of how to maintain health and well being in self and others • Understand person centred approaches • Specific knowledge about certain disabilities or conditions and how they might effect an individual • Knowledge about welfare benefits • Understand and implement the principles of confidentiality • Know how to respond to the unexpected e.g. allegation of abuse, accident, unexplained absence Property • Sufficient bedrooms for number of people proposed with adequate space for furniture and personal possessions • Outdoor space • Ground floor/accessible accommodation • Sufficient bathroom facilities for all household members’ needs • Comfortable • Clean, safe and well maintained • Allows space and privacy for all household members • Permission from landlord or mortgage company Whole family context • Willingness to include the service user in all aspects of family life • Whole household supportive of the proposal to become a Shared Lives carer • Family works as a team • Good support network • Experience of sharing your home with non-family members Physical health requirements • Generally in good health • Any pre existing mental or physical health issues are well controlled and the Shared Lives carer role would not exacerbate the condition or put the carer or service user at risk. • Active lifestyle Qualifications • No specific qualifications required • Commitment to training and to undertake learning to meet the needs of the service users and the requirements of the role of Shared Lives carer • Any social or health care qualification • First aid training • Health and safety training • Recent Safeguarding training (but training offered to all carers) Other • Able to provide personal, work and medical referees • Satisfactory Disclosure & Barring Service (DBS - formerly CRB) Experience • Personal, voluntary or work based experience of caring for or supporting people in some capacity • Relevant life experience that the person can translate into the role of Shared Lives carer • Previous paid employment as a carer or running a care service • Previous role as a family carer for a vulnerable adult

Telford | Market rate | Temporary
Date posted 21/06/2017. Closing date 31/12/2017.


Casual Enablement Worker (TWC000001649)
My Options - Activity, Well-being & Care
My Options - Activity Wellbeing and Care Services is part of Telford & Wrekin Council and provides a wide range of person-centred support to vulnerable people of all ages and abilities. We currently provide a wide range of services including; Community Activity and Wellbeing, services, Residential options, Community support for those people living in their own or shared accommodation. Our services also include a very successful Shared Lives Scheme and The Skills and Enterprise hub, where people can develop their skills and confidence as part of their stepping stone to work. We are currently looking to expand our bank of Casual Enablement Workers to work within our 24/7 services. You will be committed to making a positive difference to someone’s life? You will have good communication and listening skills and feel passionate about supporting other people to live a more independent and fulfilling life? Whether you are looking for a rewarding role enabling vulnerable people, with a flexible working pattern to fit around you? Or an opportunity to gain skills and experience in the care and support sector, becoming a Casual Enablement Worker could be the perfect position for you. Working with us on a flexible basis you will be a key part of our team you will receive excellent support and training and the opportunity to develop a personalised skills development plan. Working with us on a flexible basis you will be a key part of our team you will receive excellent support and training and the opportunity to develop a personalised skills development plan. As part of our goal to provide an ongoing support across the area we operate a rolling requirement process. Applicants will be considered as and when the demand is needed. Potential new applicants with be reviewed on a regular basis, If the criteria is successfully met you will contacted in due course Want to join our casual team? Then please complete the attached application form:

Telford | £7.90 to £8.54 per hour | Temporary
Date posted 21/06/2017. Closing date 31/12/2017.


Social Care Worker (LPCX)
La Petite Concierge Ltd
Would you like to make a positive difference in people's lives? Do you have a sense of humour & a solid work ethic? Are you confident in working independently as well as part of a team? If so, please consider a role with us: We are a small, friendly domiciliary care provider looking to employ hard working, reliable people to help us provide a high quality of care to service users in their own homes. Duties may include; personal care, general household tasks, social activities. Hours of work are flexible between 7am and 10pm Monday-Sunday. Experience desirable but not essential - full training & support provided. Must be prepared to work within the Shifnal & Albrighton areas. Full driving licence preferable but not essential. Employment is subject to successful DBS check.

Shifnal | Market rate | Permanent
Date posted 21/12/2016. Closing date 30/12/2017.