Councillors and Decision Making

Agenda

Customer, Community & Partnership Scrutiny Committee


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Date: Tuesday 26 April 2016

Time: 6:00 PM

Location: Ground Floor Meeting Rooms G3&G4, Addenbrooke House, Ironmasters Way, Telford, TF3 4NT   View Map


 Agenda    Agenda.pdf 
1.0 Apologies for Absence
 
2.0 Declarations of Interest
 
3.0 Minutes
To  confirm the minutes of the meeting of the Customer, Community & Partnership Scrutiny Committee held on 9 November 2015
Appendices
4.0 Customer Services

The Council is developing a strategy to make more Council services available or accessible online or via mobile phone apps.  The Committee will consider:

a)  How the technology will improve the quality of and access to Council Services at the same time as saving money;

b)  How the strategy taken into account the needs of residents who do not use technology;

c)  How the technology will impact on waiting times at the contact centre and other measures being taken to improve response times.

5.0 Work Programme
To agree issues for the next meeting and any other matters arising.